Return to Help Index
|How do I create an account?|
|1) Click the "My Account / Order Status" link at the top right side of our site.
2) Enter your email address.
3) Select "I am a new customer".
|How do I edit my account information?|
|Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information.|
|How much is my shipping?|
|Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.|
|I forgot my password.|
|Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.|
|How do I return my product?|
|Please click here for more information on returning an item.|
|I received the wrong product.|
|If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.|
|What is your return policy?|
|Please see our Terms & Conditions for complete details regarding our return policy.
We stand behind our bow string sets and build them with the utmost attention to detail. All of our strings are electronically measured at the ATA standard for bow string measurements. The string set is measured after being stretched at 100lbs for 20 minutes. The exact measurement done by out custom electronic measuring machines that allow us to get the exact measurement of the strings. Due to the nature of our products will only offer exchanges. There are 2 ways to do this. Please contact us and get an RA number, then upon receiving the string set we will mail another string set out. You may also, order a new string set, recieve it and then mail your other string set back. Upon recieving the string set back we will credit back one of the string sets in the method of payment from which you paid.
Why don't we offer money back?
Our bowstrings are made custom to the bow. It is also impossible for us to kno what has been done to the string set once it is installed on the bow. We are happy to offer exchanges.
Ways to void your warranty:
Reserve any part of the string.
Dry fire the string.
Do not use a bowpress to install it.
Cust the string.
|When will my order ship?|
|Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.|